Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since the date you received your purchase, unfortunately we can’t offer you a refund or exchange. The “received” date is the date your purchase arrived at the shipping address indicated in your order, according to our records.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Books, with obvious signs of use.
- CDs or DVDs that have been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds
Refunds will only be granted for regular priced items. No refunds will be given for sale items.
For refunds on regular priced items, email a summary of what went wrong and a receipt or proof of purchase to tammielynette@tammielynette.com. Return the item within 30 days to the following address if requesting a refund: Tammie Lynette, LLC, 1795 N. Fry Road, Suite 363, Katy, TX 77449, United States. You will need to pay shipping costs.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet: (1) First check your bank account again.
(2) Then contact your credit card company, it may take some time before your refund is officially posted. (3) Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tammielynette@tammielynette.com.
Sale Items
Refunds will only be granted for regular priced items. No refunds will be given for sale items.
Exchanges
We only replace items within 30 days of the date you received your purchase if the items are defective or damaged. If you need to exchange a defective or damaged item for the same item, email a summary of what is wrong, a photo of the item, and your proof of purchase to tammielynette@tammielynette.com. Send the product to Tammie Lynette, LLC, 1795 N. Fry Road, Suite 363, Katy, TX 77449, United States. You will need to pay shipping costs. After we receive the defective or damaged product, we’ll send you a new one.
If for any reason you didn’t get the exact product you ordered, email a photo of the item you received and your receipt or proof of purchase to tammielynette@tammielynette.com. Send the item you received to Tammie Lynette, LLC, 1795 N. Fry Road, Suite 363, Katy, TX. 77449, United States. You will need to pay shipping costs. We’ll send you the actual item you ordered.
Edits or cancellations to your order
You may edit or cancel an order within 24 hours of your purchase. Cancellation requests or changes to your order made past the 24 hours of your purchase will be denied because the order is in production.
Gifts
If the item was marked as a gift when purchased and shipped directly to you as the receiver of the gift, you’ll receive a gift credit for the value of the items purchased.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the gift giver will need to request the refund. We will send a refund to the gift giver if the request complies with our refund policy.
Shipping
To return your product, you should mail your product to: Tammie Lynette, LLC, 1795 N. Fry Road, Suite 363, Katy, TX 77449, United States.
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return for the refund will be deducted from the amount of your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.